BOOKING TERMS & CONDITIONS
Our standard terms and conditions apply in full to all bookings. You will be asked to confirm verbally when booking that you have read and agree to our terms and conditions which are displayed on our website or can be requested by email prior to booking. If you have not been able to access them prior to booking they will be sent to you with your booking confirmation, and we will allow 5 days grace in which to receive same and cancel with deposit refunded if you do not accept them in full. We may from time to time accept a booking subject to additional or substituted terms, in which case you will be advised of these as part of your quotation and given them in writing as part of your booking confirmation.
Booking terms
Group Size
At the time of booking you will be asked to confirm the number of persons you wish to book for. Minimum group size may apply. Reduced numbers on arrival from that booked may affect the total price per person and/or result in loss of discount or other benefit if any such discount and/or benefit was offered based on minimum numbers. In most instances it will be possible to increase your numbers at short notice. However with bookings of 10 people or less, we may add another group of 10 or less to take part in the same activities.
Age and Weight restrictions - Please be aware age and weight restrictions apply. Refer to General Information section
Deposits
All bookings must be secured by payment of a deposit, calculated by group size, normally payable by credit or debit card. Cash or bankers draft deposits are also accepted if a credit card number is provided as security for payment against late cancellation. Deposits are fully refundable for cancellations with 28 days or more notice. Where a deposit payment is non refundable you will be advised verbally and your agreement sought before any payment is taken.
For large bookings we may accept deposit payments in several instalments, each payment being automatically deducted from the same card on a pre-agreed date. In such instances, failure to pay the remaining deposit on time may result in cancellation of your booking without refund. Once the full deposit has been received the booking will be confirmed.
If we agree to accept more than one card for payment of a group deposit an admin fee of €10.00 per additional card is payable.
Payment methods
We are happy to accept the balance by credit or debit card, bankers draft, postal order or cash. Please note we do not accept personal cheques or offer credit facilities
In the following instances you may be asked to pay in full on booking:
- Bookings made 14 days or less before arrival
- Bookings where minimum group size applies
- Bookings which include accommodation
Changes to your booking – by you
We will accept one change of date, time, or activity if
- We have 28 days notice or
- It is not already booked or
- It did not include payment for accommodation. Activity breaks including accommodation are non transferable
We reserve the right to apply a €25.00 administration fee per person in some instances
Changes to your booking - by us
For safety reasons we reserve the right to change the format of an activity without notice, which may differ from a description or image. On occasion we may not be able to provide the activity, and in such instance will offer alternative activities.
If we have to offer an alternative activity to 25 lap Rage Rally, Hovercraft Grand Prix or live ammo clay pigeon shooting we will refund your deposit in full or offer you an alternative date if a replacement activity does not suit. We reserve the right to change all other activities without notice or refund for another of equal or higher value when necessary. Special offers may have an alternative activity listed as a condition of the offer.
Cancellation Policy:
28 days notice or more
full refund of deposit will be made, or the relevant portion offset against a final balance if group size is reduced, up to a maximum 20% reduction in group size, or where group size falls below any minimum shown on booking confirmation.
Less than 28 days notice
deposits will not be refunded for cancellation or offset against reduced numbers. Requests for an alternative date if available will incur a €25 per person admin charge.
Up to 7 days notice
A charge of 50% of any balance due will be applied if the entire booking is cancelled
Notice of reduced group size must be received by us no later than 7 days before the event, otherwise the balance due will be based on the group size booked for. The balance will not be adjusted to lower numbers on the day without a minimum seven days notice. Reduced numbers may also affect the terms offered. Please refer to first paragraph above regarding Group Size
No Show
Any outstanding balance will be charged in full, based on original group size, or final numbers as notified to us no less than 7 days before event date.
Cancellation by us
If for circumstances beyond our control we have to cancel your event you will be notified as early as possible and offered a full refund or an alternative date. However we regret we’re not able to reimburse travel, accommodation or other costs incurred by you for an experience that is cancelled for any reason.
Late Arrival
Please arrive 30 minutes before your start time. Start time is the time agreed at booking, not the time your party arrives. The later your group, the shorter your time slot will be. Ensure you have allowed adequate travelling time, including the ten minute drive from Ballyconnell to the Gamespark itself.
For health and safety reasons, individuals arriving late may not be able to join an activity if they have missed the safety briefing or tuition has commenced. Your balance remains due in full regardless of time of arrival. Voucher holders arriving late or failing to arrive will be deemed to have forfeited the entitlements of said voucher.
Dangerous Behaviour and/or Damage
ODD reserve the right to cancel your party’s activity or remove individuals without refund if inappropriate, dangerous, malicious, persistent or deliberate misbehaviour occurs within the group. The cost of repair for any damage caused to property or equipment, either deliberately, or as a direct consequence of misbehaviour will be charged to the credit card of the person who made the booking. Organisers should therefore make all members of their party aware of this clause before arrival.
Exceptional Circumstances
Discretionary exceptions to the above terms and conditions may be made in exceptional circumstances; evidence of such circumstances may be requested.
DISCLAIMER
Gamespark Ltd, t/a ODD and Out Doors and Dirty are the providers and operators of The Gamespark and all ancillary equipment. You are asked to read this document carefully, prior to joining any activity, and sign and date it at the bottom as confirmation that you have read, understood and accept the contents. If you are unsure about any or all items you should ask for clarification before signing. You should not sign if you have any concerns, but we regret we cannot allow you to participate in those circumstances. A copy of this disclaimer will be forwarded to you on request, provided you have added your address to the bottom of the form at the time of signing.
Gamespark Ltd, its' Marshalls and all other staff
- Will undertake to provide all participants with an enjoyable activity, subject to the safety and well being of everyone. Safety equipment/clothing will be provided, and you are required to use/wear it. Failure to make use of the equipment provided or to use it improperly will result in your being unable to participate. You are asked to inform a Marshall immediately if you believe any equipment supplied to you is damaged or faulty, so replacement items can be provided.
- Will provide safety briefings and training prior to the commencement of each activity. You are asked to give these your full attention, and comply with all/any instructions given. If you have any doubts regarding the usage of the equipment or any instructions given you must inquire from the Marshall & seek full clarification before embarking on any activity. Since the rough terrain and physical nature of these activities does incur a risk of injury you should be aware that participation in all activities is entirely at your own risk. We do not accept responsibility or liability for any injury, loss or damage howsoever arising whether caused by your own actions or the actions of others. All participants are recommended to have adequate personal accident insurance in place for all such activities/pursuits.
- Will not be held responsible for any theft or loss of property while you are here. All valuable items should be left at home and all vehicles should be locked and secured. Use of the car park is entirely at your own risk and Gamespark Ltd and staff accept no responsibility for theft, loss or damage howsoever arising to vehicles, persons or property whilst on the premises.
- will not permit alcohol/drugs on the premises, nor permit you to participate if you appear to be affected by same. You will not be entitled to any refund if you are refused admission as a result.
- It is an express requirement of participation in the activities that all persons participating in the activities/pursuits or persons in the role of parent, guardian or carer of persons intending to participate in any pursuits/activities notify the Marshall of any medication, disability (mental/physical) illness, disease or medical condition of which you have suffered or complained of that could in any manner affect your safety or the safety of others or in any manner, shape or form impair your ability to participate in such activities/pursuits.
- will ask you to keep long hair tied securely, to remove jewellery/scarves and to wear practical and suitable clothing and footwear, suited to the time of year and outside conditions. Gamespark Ltd will provide adult size wet gear on request.
- will cancel your group’s activity without refund if inappropriate, dangerous, malicious, persistent or deliberate misbehaviour occurs. For your own safety, and in consideration of our neighbours and other participants, you are asked to keep within the boundaries of the park, and within activity waiting areas which shall be marked by fencing, tape or similar demarcation until called forward. Please keep to paths, respect any notices regarding access and do not drop litter.
- may on occasion without prior notice have to change /amend the activities booked, if weather conditions, equipment failure or other unforeseen difficulties arise, as per terms and conditions accepted on booking. We also reserve the right to refuse admission.
I CONFIRM I HAVE READ, UNDERSTOOD, AGREE TO AND WILL COMPLY WITH, ALL THE TERMS & CONDITIONS LISTED ABOVE. I UNDERSTAND I PARTICIPATE IN ANY/ALL ACTIVITIES ENTIRELY AT MY OWN RISK. I AM AGED OVER 18 **Parent, or Guardian accompanying minors 10-18 must sign on behalf of each minor and state their age
| *Signed: | ___________________________________________ | Date: | _________________ | |
| Name in Capitals: | ___________________________________________ | Age of Minor: | _________________ | |
| Email for info on offers | _____________________________________________________________________________ | |||
 |
||||
