It is a legal requirement that all sportsbooks must verify the identity of all of their new customers. It is necessary for them to obtain evidence demonstrating that you are not engaged in any fraudulent activities and that you fulfill the legal age requirement for gambling. This ensures a secure and responsible gambling environment.
Some restrictions to your account usage will apply until you have completed this verification. But don’t be alarmed. William Hill have made it easy. You will need to produce for them one of the following 3 pieces of identity:
You will need to forward it to them by email. You will also need to send to them a proof of address. This could be:
All the above documents must be less than 6 months old, and must show your address, together with your full name, and the logo of the issuing organisation. But please take care to make sure your bank account number is not visible. And that is all that is necessary – these 2 documents, which are sent to William Hill by email.
When we start new things it is rarely a part of our thought process to consider closing them. But sometimes we can have reason to wish to close an account.
In the case of William Hill, to permanently close your account you will need to contact customer service and speak to an assistant. The reason for this is simple.
For one, they need to send any winnings still in your account to you. They may ask some questions as part of customer service, such as why you wish to close the account. If the reason is dissatisfaction with William Hill, they are the type to wish to fix the problem to avoid losing more customers.